support

Need help? We’ve got you covered.

Welcome to The Plug Support page.

Our mission is to make mobile EV charging fast, reliable, and stress-free.

If you’re experiencing issues with the app or have questions about your charging request, please reach out using the contact options below.

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Contact Support

Simply fill out the form below or

Email: support@theplugevcharge.com

You can also contact us directly through The Plug app by navigating to the Help & Support section.

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Common Questions

1. How do I schedule a mobile charge?

Open the app, select “Request a Charge,” set your location, and choose your charging plan.

2. How long does a charge take?

On average, The Plug delivers about 30 miles of range per hour of charging.

3. Can I cancel or reschedule a request?

Yes. Go to “My Requests” in the app to modify or cancel your booking.

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Report a Problem

If you encounter a technical issue or app error, please include:

Your device type (iPhone, Android, etc.)

The app version (found in Settings → About)

A brief description or screenshot of the issue

We’ll respond within 24–48 hours.